Job description

Responsibilities & Tasks: - New user provisioning and offboarding services - Repair and refurbish laptops - Setup Cisco/Meraki Firewall, switches, and wireless access points - Automate installations and implementation for provisioning new PC or software setup in a repeatable method, preferably Microsoft MDT. - Provide technical phone or web support to end users and clients. - Use remote support software to control end-user computers to troubleshoot, diagnose, and resolve issues. - Assist end-users with password changes. - Setup email on Computers and Mobile devices - Document Resolution steps for closed tickets and notes for escalations - Create and maintain documentation about customer networks. - Conduct daily, weekly, and monthly system maintenance as required. - Monitors the ticket queue, follows up, and communicates duly with assigned tickets. - Maintains current trends and has a high technical expertise in the field. - Escalates more complex problems as instructed. - Other related duties as assigned by supervisor. Minimum Qualifications: - Bachelor’s degree in information systems or 5+ years of hands-on experience and strong working knowledge of: - Office 365 Cloud Service Suite of Applications: Microsoft Teams, SharePoint, OneDrive, Outlook, ETC. - Proficient in one or more programming languages - Best practice implementation of WAN, Disaster recovery, and multi-site UC architecture. - Cisco Meraki - Printer Administration - Microsoft OS: Windows 10/11 - Apple IOS - General knowledge of JAMF Administration - Cisco Firewalls and Switching - Microsoft Active Directory Domain Services - Enterprise backup software installation & administration - Ability to install, setup, and configure new PC. - Ability to document system changes and installation procedures. - Ability to diagnose hardware and/or software problems. - Ability to follow oral and written instructions. - Ability to communicate effectively. - Ability to conduct training and informational sessions. - Certifications including Azure, A+, MCSE, and CCNA are a plus. Education (Highest Level Required/Preferred): - A bachelor’s degree is preferred, and 5+ years of functional experience may be a substitute Experience Required: - Functional (Using Skill Set): 5+ years. Knowledge, Skills, Abilities (Unique and Measurable): - Cisco Firewalls & Switching - Meraki Wireless Access Point Administration - Extensive experience with Disaster Recovery, including developing and implementing the architecture to support. - Experience in troubleshooting Enterprise Applications. - Experience with architecture and implementation of enterprise storage solutions. - Experience with architecture and implementation of enterprise backup solutions, including physical and virtual environments and client systems. - Experience in capacity planning and management. - Experience supporting Windows operating systems.

Requirements