Job description

Job Title: Systems Administrator, Level II The TGI Story A second-generation family-owned business for over 60 years, TGI Office Automation is a comprehensive office technology provider offering scalable solutions for many of today’s complex business issues. TGI offers unparalleled, innovative technology from a variety of industry-leading partners. TGI’s Mission Statement: Office automation empowers your business. By improving bottom-line profitability through smart, strategic solutions, we help our customers reduce costs and maintain a competitive position. http://w3.tgioa.com/ Summary: The Systems Administrator Level II provides advanced technical support and troubleshooting for hardware, software, and network related issues. This role involves resolving complex technical problems, escalating issues to higher-level support when necessary, and ensuring timely resolution of customer requests. Responsibilities: · Hands on administration of Windows desktop and server environments. · Management and Administration of the TGI corporate environment that includes printer troubleshooting, wired and wireless connectivity support and VEEAM backups. · Management and Administration of Azure Active Directory, DNS, DHCP and O365. · Management and Administration of Microsoft Teams · Management and Administration of VmWare and Hyper-V virtual environments · Management of Microsoft Intune: Device enrollment, user and device setup, application and profile deployments, enforcement of compliance policies and security updates and troubleshooting of technical issues. · Support and configuration of NAS and SAN technologies from various vendors. · Installing, configuring and troubleshooting firewalls, switches and wireless access points. (Cisco, Meraki, HP, UniFi, SonicWall). · Troubleshooting complex application/hardware/network/system incidents and providing timely remediation and root cause analysis. · Managing and maintaining inventory of hardware, installed software and corporate licensing. · Creating and managing Active directory/Azure user accounts, email accounts, group policies, and rights administration · Documentation of procedures, standards, best practices configurations, settings, installation sequences and back-out instructions. · Timely responses to support tickets on Connectwise service board. Qualities we look for: · Strong verbal and written communication skills. · Substantial experience with Windows Servers. · Strong experience with Microsoft Intune (Device enrollment, application management, compliance) · Substantial experience Managing Office 365 including Sharepoint/Exchange/Teams/OneDrive · Strong understanding of fundamental network operations – Connectivity, latency troubleshooting & IP addressing · Strong understanding of architecting and configuring Microsoft Windows OS technology Iincluding AD Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units. · Experience with VMware and Hyper-V virtual environments. · Excellent interpersonal customer service and problem-solving skills. · Strong time management and organizational skills with the ability to manage multiple tasks and changing priorities. · 4-6 years technical experience relevant to the above. · Ability to work collaboratively within a team environment. · A driver’s license and vehicle of your own and the ability to travel to Company locations in the Tri-State. · A solid and well thought out diagnostic mindset. · Physical ability to lift and move heavy equipment (servers, computers, etc.). · Familiarity with the ConnectWise Suite of products is helpful but not a requirement. · The successful candidate must have effective communication skills and the ability to work well under pressure and deadlines to effectively manage complex customer situations. Job Type: Full-time Pay: 75,000$-85,000$ per year Benefits: Dental insurance, Health insurance, Vision Insurance, PTO, and 401(k) Schedule: Monday to Friday (8AM-5PM) Work Location: In-person: Brooklyn, NY (120 3rd St, Brooklyn, NY 11231) EEO Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law

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