Job description

What You'll Do - Support the Quality and Risk Management process for our clients, review and hold accountable the team to a high standard of delivery - Attend and run executive steering committee calls with customers, build partnerships and relationships with key client stakeholders - Oversee delivery teams by reviewing and advising on project resourcing plans, project plans, and roadmaps - Manage practice revenue by reviewing our backlog for accuracy and intervene in overrun projects to identify mitigation plans - Travel required up to 25% - Identify areas for process improvement and work to implement maturity in the governance of our engineering practice - Collaborate across the organization to define and develop offerings - Bring creativity and knowledge domains to be successful in the development of service offerings - Develop, measure, and monitor success criteria and key performance indicators (KPIs) - Contribute to thought leadership and marketing efforts - Manage a team of managers, responsible for talent decisions regarding performance management, compensation and hiring - Provide mentorship and coaching to team members - Responsible for building a world-class team for Cloud services - Provide mentorship and coaching to team members - Manage the team to achieve bookings targets and successful delivery to our clients - Maintains quality service by establishing and enforcing organization standards - Be knowledgeable with hyperscale public Cloud Service Providers (AWS, Azure, Google Cloud) - Continuous professional development in maintaining industry specific certifications - Maintain strong depth of technical knowledge - Support scoping and selling follow-on and new service opportunities - Customer obsession and focus on client satisfaction and renewals - Assist and provide expert on-boarding and operational standard methodologies - Manage escalations of client engagements, ensuring delivery of quality products and services What You'll Bring - 8+ years direct operational or managed services experience - Proven history of growing professional and/or managed services, supporting adoption, and ensuring retention - Experienced in cloud strategy, adoption, and operations within AWS, Azure, and GCP - Experience managing financial aspects of services delivery such as recurring revenue, bookings, cost and margin - Confirmed ability to drive continuous value internally and externally - You will be a strong teammate, but still a self-starter - Thrive in a multi-tasking environment and can adjust priorities on-the-fly while still having the ability to focus on details and be analytical - Exceptional technical and problem-solving skills coupled with the ability to provide quick resolution to problems - Possess exceptional verbal, written, social, presentation, and interpersonal skills. - Ability to work independently and as part of a team with professional attitude and demeanor - Critical thinking, and ability to balance environmental requirements with mission needs - BS or above in related Information Technology field or equivalent combination of education and experience Bonus Points - Strong hands-on experience with AWS, Azure and/or GCP capabilities and services (cloud certifications preferred) - Proven expertise in implementation of system security and compliance - Expertise with serverless, microservices, and other modern application architectures - Certifications in Cloud Vendors, as well with organizations such as CISSP, CISM, CISA, or PMP - Familiarity with frameworks such as FedRAMP, FISMA, SOC, ISO, HIPAA, HITRUST, PCI, etc.

Requirements