Job description

Job Overview The ideal candidate for this position brings an enthusiasm for providing exceptional customer service to internal and external customers. This position provides computer network and hardware support which may include diagnosis and repair, performing planned system maintenance, and troubleshooting elevated support requests. The perfect candidate will relish a challenge and look forward to exercising creative freedom to accomplish new tasks. Essential Duties and Responsibilities • First Level IT support & customer service • Remote support for multiple clients • Triaging and escalating client cases • Detailed monitoring of software systems • Other duties as assigned • Must be able to work an 8:00am – 5:00pm shift and attendance is an essential function Competencies
To perform the job successfully, an individual should demonstrate the following competencies: • Strong verbal and written communication skills • Solid problem solving and troubleshooting skills • Ability to prioritize and coordinate multiple tasks to meet deadlines • Strong organizational skills • Must be able to work independently as well as thrive in a fast-paced, dynamic, team environment • Maintain high level of confidentiality and professionalism Required Skills and Credentials • Must be familiar with basic Desktop OS and Networking, supporting desktop operating systems, basic networking, and basic domain infrastructure. • Experience with basic management of Microsoft Exchange (mailbox creation, forwarding) and Office 365 is a major plus. • Intermediate to advanced proficiency with Outlook, Microsoft Word, and Excel Required Experience • Minimum of 1-year related work experience supporting a fast-paced, customer-centric environment (legal, accounting, consulting, etc.) • Associate or bachelor’s degree in information systems or equivalent relevant experience highly desired. About the Company With more than 37 years’ experience, this Portland, Oregon based company serves the needs of mid-market companies in the Pacific Northwest. We thrive on the opportunity to provide simple, one-stop technology solutions, including accounting, distribution and manufacturing ERP software and hardware solutions. We offer a stable, challenging and fun work environment. We offer medical and dental benefits, 401k, PTO, and competitive compensation. Our culture not only encourages, but also demands personal responsibility, diversity, and an entrepreneurial way of thinking. The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

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