Job description

Job description At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success. Come join us As a CRM Business Analyst, you will be client-facing and responsible for the discovery, scoping, and collection of requirements to build and deploy solutions that are tailored to your customer. You'll solve problems using your CRM knowledge as you liaise between Avanade clients, your project team, and the wider internal CRM community. This role provides the opportunity to work for Microsoft's #1 partner, with an unrivalled focus on personal development and training in both technology and softer consulting skills. Together we do what matters. Skills and experiences • You have a passion for learning along with good business sense and time management • You know how to manage your clients' expectations effectively • Strong consulting skills and client-facing experience with an implementation partner and/or end user • You've likely achieved a Bachelor's degree or equivalent in a relevant field • Experience with the Microsoft Dynamics 365 modules - specality in the Customer Service module a plus! • At least one full-cycle implementation of Microsoft Dynamics 365 CE or Dynamics CRM • Experience managing/leading teams both on and offshore is nice to have, but not required About you Characteristics that can spell success for this role • Consultative, collaborative, relationship builder • Resilient, adaptable, flexible • Intellectually curious and passionate about tech • Client-centric attitude • Passion for learning and development What you'll do • Consult and advise our clients and internal stakeholders on uses of technology to solve business problems • Participate in client workshops to analyze and design solutions for workstreams • Transform business requirements into application requirements to populate the requirements traceability matrix and conduct a fit/gap analysis • Write functional specifications and collaborate with the technical team to ensure functional requirements are understood • Prototype, configure, and test respective business processes Learn more To learn more about the types of projects our team works on, check out these case studies: • https://www.avanade.com/en-us/insights/clients/international-rescue-committee-erp Enjoy your career Some of the best things about working at Avanade • Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications) • Real-time access to technical and skilled resources globally • Dedicated career advisor to encourage your growth • Engaged and helpful coworkers genuinely interested in you Find out more about some of our benefits Employee Benefits at Avanade | Avanade A great place to work As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise . You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look! We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page. Create a future for our people that focuses on • Expanding your thinking • Experimenting courageously • Learning and pivoting Inspire greatness in our people by • Empowering every voice • Encouraging boldness • Celebrating progress Accelerate the impact of our people by • Amazing the client • Prioritizing what matters • Acting as one

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