Job description

Key Responsibilities: - Take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives through automation, which may better serve the stability and security of the customer's solution. - Troubleshoot customer network environments including firewall configurations, VPN technologies and access-control lists, VIP configurations, TCL (iRule) and Perl scripts, layer 4 thru 7 issues. - Support many elements of the Rackspace Cloud product portfolio, including RackConnect. - Adhere to company security policies and procedures and any other relevant policies and standards as directed. - Build, secure, and maintain our multi-cloud infrastructure across AWS, Azure, GCP, and OCI. Ensure secure connectivity, rapid troubleshooting, and infrastructure scalability while supporting key initiatives like the Public Cloud Edge Security Service (PCESS). - Prevent security gaps, maintain operational efficiency, and ensure continued innovation in multi-cloud networking and edge security. - Configure, troubleshoot, and take escalations for Firewalls & Load Balancers, Windows/Linux system administration, or Cloud Native Tooling. - Create documentation for support and operations tasks regarding the above tools - Mentor and train junior Rackers. - Configure, plan, install, maintain, and optimize network systems, equipment, and applications ensuring network protocols and security policies are used effectively. - Solve engineering problems through the ownership of level appropriate customer requests and issues, seeing them through to resolution. - Design, schedule and coordinate maintenances. - Engineer and implement customized security solutions. - Collaborate with Account Managers and Business Development Consultants to build strong customer relationships. - Collaborate and share knowledge with other Engineers on the support floor. Qualifications: - Minimum of eight years’ successful experience as a NetSec Engineer. - Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute for a degree requirement. - Required: CCNP/IE and F5. - Advanced knowledge of the principles of customer service management and delivery. - Demonstrated experience with customer retention (CRM). - Must have the experience with… AI/Machine Learning, Cloud Computing, Cybersecurity, DevOps Coding Skills, and Network/Systems Skills.Disover your inner Racker: Racker LifeInformation on benefits offered is here. Background Investigation - This role will be supporting Government Customers and new hires will undergo an FBI Background investigation- Criminal Justice Information Services (CJIS).

Requirements