Job description

Responsibilities: - Work with Cyderes managed services clients to help integrate log telemetry into the Cyderes platform - Assist Cyderes clients with various troubleshooting tasks such as: - SSO integrations - Networking issues (Firewalls, Load balancers, routing, DNS, etc…) - Logging troubleshooting - Network appliance troubleshooting - TLS - Respond to internal and external escalations - Be part of a 24/7 On-call rotation - Provide support to Cyderes clients and to internal teams surrounding data normalization and parsing - Help deploy log telemetry integrations and work with internal engineering teams Requirements: - 3+ years of Network / Computer Security Experience - In-depth level of networking knowledge and troubleshooting experience (protocols, troubleshooting tools, routing, certificates, etc...) - Experience with monitoring and investigating various telemetry (log) output - Ability to work amicably with clients (both internal and external) - Experience in development practices - Experience working with security telemetry software / platforms (Firewalls, Endpoint Detection and Response (EDR), Operating Systems) - Proven strong communication skills

Requirements