Job description

Job Description: Short Description: We are seeking a highly skilled and motivated Microsoft Office 365 Junior Systems Administrator to support the District’s Microsoft Office 365 environment and provide end-user support for Microsoft Office 365 services. Complete Description: Client is seeking a motivated and detail-oriented Microsoft Office 365 Junior Systems Administrator to support the District’s Microsoft 365environment. The Junior Administrator will assist with the daily management and troubleshooting of Microsoft 365 services, with a focus on providing responsive and effective end-user support. Key Responsibilities: • Provide support to end-users for Microsoft 365 services, such as Exchange Online, Teams, SharePoint, OneDrive and Intune. · ·Address and troubleshoot client-side issues related to Microsoft 365, handling escalations from client Helps and working to resolve tickets efficiently. · ·Escalate complex or unresolved issues to senior administrators and other relevant IT staff as needed. · ·Perform bulk activations, user setup, andlicense assignments within the Microsoft 365 admin center to support user onboarding and maintenance. · ·Collaborate with senior administrators and IT team members to implement best practices, improve support processes, and enhance user experience. · ·Develop and deliver user training on Microsoft365 features, and create documentation to help end-users maximize the platform’s capabilities. • Actively monitor and report on system performance and security, identifying potential issues proactively to ensure smooth operation. Qualifications: • Well versed in Microsoft 365 administration. • Experience with end-user support and troubleshooting for Microsoft 365 services. • Experience with endpoint management using various MDM services, (Workspace One, Intune) • Familiarity with Exchange Online. • Ability to follow structured migration and onboarding processes. • Strong communication skills for providing effective user training and support. Minimum Education/Certification Requirements: • Bachelor's Degree or Equivalent Experience. Skills Matrix: • Working knowledge of Office 365, Active Directory, Azure Active Directory (Entra ID). Required 3 Years • Experience troubleshooting Microsoft Office suite and account creation in AD and Entra ID. Required 3 Years • Experience with Azure AD Connect. Required 3 Years • Experience with managing Exchange and Active Directory permissions for user mailboxes, shared mailboxes, resource mailboxes and public folders. Required 3 Years • Extensive experience with supporting MS Office suite 2010, 2013 and 2016 as well as Windows 7, 8, 10, 11. Required 3 Years • Troubleshooting Outlook client connectivity issues. Required 3 Years • Troubleshooting email delivery and email routing issues. Required 3 Years • Expert-level customer service and client-facing expertise with Office 365. Required 3 Years • Experience supporting and training end –users on Outlook 2010, 2013 and 2016 and configure it for new O365 service. Required 3 Years • Expert knowledge in Outlook 2013, 2013, OneDrive, Teams, SharePoint Online and O365 on-line services. Required 3 Years • Certifications: Microsoft 365 Certified: Administrator Expert. Required • Bachelor's Degree or Equivalent experience. Required

Requirements