Job description

#GEM-12164 Charlotte, North Carolina, USA Full-Time/Part-Time Full-Time Job Description Duties and Responsibilities • Design, implement, and maintain network infrastructure, including Cisco Meraki, Cisco Firepower. • Configure and support advanced routing protocols, including BGP, to ensure optimal network. • Implement and enforce cybersecurity best practices using tools such as SentinelOne. • Manage and configure Microsoft Endpoint Manager (formerly Intune) and Desktop Central • Provide exceptional support through the Freshservice ticketing system. • Collaborate with the IT team to document network designs, processes, and troubleshooting. • Stay updated on emerging technologies and security trends to recommend and implement. Required Qualifications • Strong understanding of BGP and advanced routing protocols. • Proven experience with Cisco networking (Meraki, Firepower) and Azure network infrastructures. • Demonstrated expertise in cybersecurity concepts and tools (e.g., SentinelOne, ThreatLocker,Cisco Umbrella). • Familiarity with Microsoft Endpoint Manager (Intune), DesktopCentral, and AzureAD. • Excellent troubleshooting, problem-solving, and analytical skills. • Customer service-oriented with strong communication and interpersonal skills. Preferred Qualifications • Experience with Freshservice or similar IT ticketing systems. • Relevant certifications, such as CCNA, CCNP Work Schedule: Hybrid Schedule, working 2 days minimum at the office/branch a week. Physical Demands Demand Frequency Sedentary – Lifting 0-10 pounds Occasional Light Lifting – 10-20 pounds Never Moderate Lifting – 20 to 50 pounds Never Heavy Lifting – 50 to 100 pounds Never Pulling/Pushing, Carrying Never Reaching or working above shoulder Never Walking Occasional Standing Occasional Sitting Constant Stooping Never Kneeling Never Repeated Bending Never Climbing Never Desk Work/Computer use/Telephone use Constant Operating a motor vehicle Never Operating a commercial vehicle Never Operating warehouse equipment, forklift, baseloid lift etc Never Other – Talk, Drive, visit customers etc. Occasional EEO Statement: Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence. Requirements Job Summary: We are seeking a skilled and proactive IT Network Administrator with expertise in networking, security, and IT infrastructure management to join our dynamic team. The ideal candidate will have hands-on experience with Cisco and Azure network infrastructures, advanced routing protocols like BGP, and a strong understanding of cybersecurity principles to ensure the ongoing security and stability of our IT environment. Additionally, familiarity with the Freshservice ticketing system and a customer service-oriented approach are highly desirable.

Requirements