Job description

Job Type Full-time Description Job Title: Microsoft Administrator Reports To: Information Technology Manager FLSA Status: Nonexempt Department: Overhead Location: Towson Office Summary: The Microsoft Administrator performs duties under the direction of the Information Technology Manager, though specific tasks will often come from other stakeholders across the organization. This role has direct responsibilities related to the general administration of the systems, configuration and customization of reports, onboarding of new users into the system, and must be able to work collaboratively with all teams across the organization. Requirements Essential Duties and Responsibilities: The list below outlines examples of duties and responsibilities required for successful candidates. 1. Serve as the primary support and administrator for: • a. Microsoft Dynamics 365 • b. Microsoft SharePoint • c. Microsoft Dynamics 365 Business Central • d. Microsoft Dynamics 365 Project Operations • e. Microsoft Power BI • f. Microsoft 365 2. To own custom reports in Power BI as defined by stakeholders and leadership within the organization 3. To regularly perform general maintenance, field and value updates, error logs review, and any release management of the systems above 4. Manage and maintain user access, permissions, and new user setup 5. Regularly perform data quality checks to ensure accuracy, apply corrections, and engage with stakeholders to reconcile or update data as needed 6. Partner with team members to train and onboard new users into the systems as indicated above 7. Monitor system utilization and automations to verify adherence to established processes and practices 8. Participate in departmental and team meetings to review and weigh in on systems strategy, issues, and best practices 9. Assist with modifying and maintaining system customizations including fields, predefined values, workflows, automations, and templates 10. Work with IT consultants for development updates to the systems 11. Be responsive to system and reporting requests Other Duties and Responsibilities: • Ability to communicate effectively in both written and verbal contexts. • Spirit of "Extreme Ownership" with an emphasis on the quality of service delivery. • Ability to effectively manage time and competing priorities. • Stay abreast of system best practices, enhancements, and technological advancements. • Participate in proactive team efforts to achieve departmental and company goals. • Perform other duties as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: • Associate degree in related field with 5+ years of experience OR • Bachelor's degree in related field with 3+ years of experience • Proficiency in Microsoft Dynamics, Business Central, SharePoint, Power BI, and Project Operations. • Ability to work within a team through change and challenges in a manner that supports the achievement of goals. • Ability to maintain effective and cooperative working relationships with leadership, staff, and vendors; exercise tact and diplomacy. • Strong customer service skills. Certificates and Licenses: None required, however, Microsoft 365 or similar certificates would be viewed favorably. Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to solve practical problems and deal with various concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc. Supervisory Responsibilities: This job has no supervisory responsibilities. Travel: Minimal overnight travel (up to 10%) by land and/or air. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. Our firm offers a positive work environment, with opportunities for professional growth, and a generous benefits package, including: family health, vision, and dental benefits; employer-paid disability and life insurance benefits; a 401(k) plan with match after 6 months of employment; vacation and sick leave; paid holidays; hybrid telework arrangements; and monthly fitness stipends. Bolton is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Salary Description $85,000 - $100,000

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