Product Operations Director
Role: N/ACompany: Tackle
Job description
1. Lead Operational Efficiency & Process Transformation - Define, implement, and continuously improve agile development processes (incl. capacity planning, estimation, steering and retrospective ceremonies) in partnership with product and engineering leaders to increase delivery performance and predictability - Drive efficiency by eliminating bottlenecks, establishing best practices, documenting processes and guidelines, providing coaching, ensure consistent adoption across teams, and communicating results - Develop, run and improve the product and engineering calendar to promote a high performing and ever improving organization - Identify opportunities for AI-driven tools & process improvements, ensuring measurable ROI and improved efficiency 2. Objectives, Metrics & Visibility - Partner with the VP to set and cascade objectives (OKRs), metrics, and KPIs across functions, ensuring alignment with company strategy - Collaborate with product and engineering teams to define, negotiate, and track product usage metrics - Define, track, and report on key metrics to increase visibility and accountability through dashboards and regular reviews: Product usage, AARR & growth metrics, Engineering metrics, and tie product & engineering investments and metrics to GRR, NRR, ARR, Growth - Drive a data-driven culture by ensuring teams have access to actionable insights and performance data, providing insights and recommendations for improvement - Build and manage dashboards and reporting cadences to increase visibility across the company 3. P&E Calendar, Release & GTM Readiness - Own the master P&E calendar, including P&E ceremonies, product release milestones, monthly/quarterly business reviews, and all leadership-level forums - Ensure follow-through on action items and decisions made during leadership meetings - Own the cross-functional release calendar and coordinate GTM readiness with Sales Engineering, Support, Professional Services, and Marketing - Partner with Product Marketing to ensure smooth internal and external launches - Act as the central point of contact for cross-functional launch activities 4. Tooling & Systems Ownership - Define and document standards - Collaborate with P&E leaders to create clear, documented standards for how processes, systems, and tools like Slack, Confluence, and Jira should be used (e.g., channel structure, documentation templates, workflow conventions) - Roll out these standards through onboarding, training, and regular communications, ensuring everyone knows what “good” looks like - Partner with engineering and product managers to monitor adherence, using data and regular audits to identify gaps (e.g., unused Confluence pages, cluttered Slack channels, inconsistent Jira boards) - Empower teams to take ownership by setting clear expectations and providing feedback when standards aren’t met, avoiding micromanagement but ensuring accountability - Work with engineering to integrate tools for seamless workflows (e.g., linking Jira and Slack for automated notifications, connecting Confluence pages to Jira issues) - Identify and remove redundant or underutilized tools, and recommend improvements or replacements as needed. 5. Strategic Support - Act as a right-hand strategic operator for the VP of Product & Engineering, helping facilitate in meetings, driving follow-ups, driving the calendar, and ensuring alignment across leadership - Prepare board decks, executive updates, and cross-functional communication, including All-Hands presentations and company-wide P&E updates - Support budget management, software/tooling spend analysis, and long-range headcount planning across the department - Lead and manage complex cross-functional initiatives, ensuring progress and accountability, including high-impact AI initiatives - In partnership with P&E leaders, coordinate and support budget planning, headcount forecasting, and software spend optimization in partnership with finance and people team - Measure and ensure resource allocation aligns with strategic priorities and organizational growth plans - Track and report on initiative progress and ensure alignment with company goals. - In partnership with the people team, lead employee feedback sessions and collaborate with leadership on key internal initiatives for improvement and satisfaction What Success Looks Like: - Measurably increased development velocity and predictability - Clear, consistent operating rhythm with visibility into progress, priorities, and risks - Improved cross-functional collaboration and alignment - Established clear metrics and reporting mechanisms that drive accountability - Optimized resource allocation and improved ROI on headcount investments - High GTM readiness for each release, with fewer surprises for downstream teams - A seamless bridge between strategic priorities and operational execution - Successfully transformed processes to support an AI-first approach You Should Have: - Remote-first: Thrive in in leading remote-first culture in fast-paced, high-growth start-up environments - Experience: 7+ years in Product Operations, Program Management, or Chief of Staff roles supporting Product/Engineering in high-growth SaaS environments. - Expertise: Deep understanding of agile methodologies, process optimization, and cross-functional program management, with proven accomplishments citing impact - Analytical: Strong data and metrics orientation; able to synthesize information and drive actionable insights. Have demonstrated experience working with product analytics tools (e.g., Amplitude, Mixpanel) and agile delivery frameworks - Leadership: Proven ability to influence without authority, drive alignment, and foster a high-performance culture. - Communication: Excellent written and verbal communication skills; adept at facilitating collaboration among diverse stakeholders. Are confident working directly with senior leadership and driving cross-functional alignment - Change Agent: Track record of leading organizational transformation, ideally including AI adoption and/or SaaS-to-AI transitions. - Tooling: Proficient with product analytics, agile project management, and collaboration tools. - Self-Learning: Have a deep interest in AI, automation, and organizational transformation
Requirements
• 7+ years in Product Operations, Program Management, or Chief of Staff roles
• Deep understanding of agile methodologies and process optimization
• Strong data and metrics orientation
• Proven ability to influence without authority
• Excellent written and verbal communication skills
• Experience with product analytics tools (e.g., Amplitude, Mixpanel)
• Track record of leading organizational transformation
• Proficient with product analytics, agile project management, and collaboration tools
• Ability to drive alignment and foster a high-performance culture
• Interest in AI, automation, and organizational transformation
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Job Type
Remote role
Skills required
Agile
Location
USA
Salary
No salary information was found.
Date Posted
April 24, 2025
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The Product Operations Director at Tackle will lead operational efficiency and process transformation for the Product, UX, and Engineering teams. This strategic role focuses on optimizing processes, improving execution, and ensuring alignment with Go-to-Market teams as the company transitions to an AI-first approach.